Return & Exchange Policy
At The Earth Element, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.
Eligibility for Returns & Exchanges
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You may return or exchange your item(s) within 14 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
Free Returns
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We offer free returns on all eligible items.
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Once your return request is approved, we will provide you with a prepaid shipping label.
Refunds
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Refunds will be issued to your original method of payment once we receive and inspect the returned items.
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Please allow 5–7 business days for the refund to be processed.
Exchanges
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If you wish to exchange a product for another item, simply indicate this in your return request.
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Exchanges are subject to product availability.
Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or full refund at no cost to you.
How to Start a Return
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Contact our customer care team at [insert your support email] with your order number and return request.
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We’ll confirm your eligibility and send you a message on the return procedure.
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Pack the item securely.